terms & conditions
ORDERS & STOCK
Once your order is placed, we will accept that order as final and changes or cancellations cannot be made to the order unless you contact us directly. By placing an order, you agree to all the terms and conditions.
If any item ordered is not in stock at the time of delivery to you, we may:
- deliver the balance of the order;
- forward the missing item when it comes into stock;
- supply an agreed substitute for the item; or
- refund you the price of the missing item.
We aim to have all our items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to be in touch with you as soon as possible to notify you when the item is expected to be back in stock.
POSTAGE & DELIVERY
All of our items are sent via Express Australia Post. You may be required to sign for the package as proof of delivery.
The delivery time for Express shipping is between 1-2 business days after the day of dispatch.
If you are in the next business day delivery network your order will be guaranteed next day delivery service otherwise it will be the fastest method for those outside of the network.
Please refer the Australia Post website for your more information on your location.
We have a flat rate delivery fee of $10 for anything under $100 or FREE SHIPPING for any orders over $100.
At this stage we do not offer International shipping.
All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.
RETURN & EXCHANGE POLICY
When Harlow met Jagger will offer a refund only if goods are faulty and if we are contacted within 3 days of receiving the item. No refunds are offered after this time frame but instead a store credit. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit. Delivery and shipping costs are non-refundable.
If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and is in its original condition.
PRIVACY & COPYRIGHT
All information provided to When Harlow met Jagger will not be shared to others and will be confidential.